THiA Innovation Summit 2020

October 27th, 2020
11:00 AM - 4:00 PM ET
Virtual Summit

About the Event

How are artificial intelligence-led innovation, blockchain, customer self-service, enterprise content development, and other technology trends reshaping the travel health insurance industry?

Join us for the 2nd annual THiA Innovation Summit, a one-day event that brings together technology and travel health insurance Movers, Shakers, and Doers to share their experiences, predictions and their aspirations for the next wave of technological advancement in our industry.

Registration Fee: $0

Summit Agenda

MC: William McAleer, World Travel Protection Canada, Inc.

11:00 – 12:00 ET: Networking

12:00 – 12:10 ET: Opening Remarks

12:10 – 1:00 ET: Keynote – Now, Next and Beyond-  Transforming amidst a pandemic

As the insurance sector continues to react in its response to COVID-19, the need for reinvention by travel and health insurance carriers in how they interact with their customers and distribution partners and change in speed to transform how carriers will operate in a virtual environment becomes table stakes to sustain longer-term growth and support the well-being of Canadians. We will explore how travel and health insurance carriers must continue to evolve and innovate to remain customer-centric in the now and medium-term, and what consumer and market trends will shape and accelerate the strategic direction and partnership model of carriers to deliver products and services that support the financial and health wellness of Canadians in the future.

Speaker: Puneet Chattree, EY

Bio: Puneet leads EY Canada’s Insurance Strategy and Business Transformation consulting services, based in Toronto, Canada. In this role, Puneet leads a purpose-driven and market-focused team to support the C-suite and senior leadership team of Canada’s largest P&C, travel, life and health insurance clients to evolve and reimagine how and where carriers interact with their customers and brokers harnessing the power of analytics and digital tools, and enable growth and innovation across their LOBs and product classes. Puneet has established his management consulting career between Canada, Switzerland and the US, and is a frequent speaker at industry and client events in the insurance sector on topics related to strategy and operations. Puneet is passionate about developing and mentoring future leaders in his firm and clients that will help disrupt the insurance industry to continue providing sustainable value for consumers and the community.

1:00 – 1:10 ET:  Break

1:10 – 2:00 ET: Panel Discussion I – Post-pandemic travel

How do we resume travel safely as we continue to recover from the COVID-19 outbreak?


    • John Spears, Global Excel
    • Joel Lockwood, Medical Officer, WTP
    • Mira Jelic, Digital Health Consultant
    • Paul Prendergast, Blink
    • Warren Brown (moderator)

2:00 – 2:10 ET: Break

2:10 – 3:00 ET: Panel Discussion II – Communicating with clients in a crisis

How and when to communicate with your clients in a crisis, and what technologies are available to help provide more frequent updates to your customers.


    • Adam St. John, Sitata
    • Renaud Million, Spixii
    • Emanuele Scansani, Riskline
    • Matt Pearson, E&Y
    • Eliott Draga (moderator)

3:00 – 3:05 ET: Closing remarks

3:05 – 4:00 ET: Networking

Our Speakers

Hear insights from the best executives, experts, and innovators in travel insurance!

Adam St. JohnCEO & Founder
Adam is an avid traveller and has relied on his 20+ years of programming and web development to create Sitata, a service dedicated to helping travellers stay safe when they're abroad.Visit Adam's Profile
Elliott Draga
Elliott DragaHead of Sales and Marketing
Nordic Insurance Software
Elliott is a forward-thinking leader, with a passion for business development and business strategy. He has experience with planning and implementing sales, marketing, and product development programs, both short and long-range, targeted toward existing and new markets.Visit Elliott's Profile
Joel LockwoodEmergency Physician
World Travel Protection
John SpearsVP of Sales and Marketing
Global Excel Management
John holds a degree in Honors Economics and has a great deal of international experience at the executive level. Before joining Global Excel, he worked in the U.S. as the director of sales and marketing for a leading designer and manufacturer of factory automation technologies. He also worked in Germany as the international marketing manager for a major consumer goods manufacturer.Visit John's Profile
Matt PearsonTechnology Sector Leader
Ernst & Young
Matt has a unique business perspective with experience in large corporations and small start-ups. Following time at Intel Corporation in Silicon Valley, Matt co-founded a successful start-up company, helped grow it to over $30M in revenue, and helped bring it public on the TSX-V exchange.Visit Matt's Profile
Mira JelicDigital Health Consultant
Mira helps organizations transform their digital health solutions to leverage recent advancements in connectivity and data science for competitive advantage. Mira founded and lead product development and client services with Novus Health for ten years -- providing health navigation solutions and expert medical support to most of Canada's top insurance companies.Visit Mira's Profile
Paul PrendergastChief Executive Officer
Blink Parametric
Puneet ChattreeBusiness Transformation Consultant
Ernst & Young
Puneet is an experienced executive in leading large-scale business and operational transformations with over 70 organizations across Switzerland, Canada, and the US, focused in insurance and pension. He has recently moved back to Canada after spending some years in Switzerland, and currently leads EY Canada's Strategy and Business Transformation competency for the insurance and pension sector.Visit Puneet's Profile
Renaud MillionChief Executive Officer
Emanuele ScansaniDirector of Partnerships
Warren Brown
Warren is a champion for the stories of people and places. A believer in the power of travel and the value of travel insurance.Visit Warren's Profile
Will McAleerPresident
World Travel Protection Canada Inc.
As the health insurance industry evolves over the years, Mr. McAleer works actively with various stakeholders to tap into new claims self-management channels and telemedicine. He also pushes to bring greater clarity to consumers on the different types of protection and policy provisions.Visit Will's Profile

More speakers will be added as they are confirmed. The list of speakers is subject to change.

Our Proud Sponsors

For sponsorship opportunities, please contact Ryan Lee (