TitanFile - Secure Client Portal

Secure File Sharing

The complete guide to finding the right secure file sharing platform for your organization.

What is Secure File Sharing?

Secure file sharing is the process of sharing files in a way that preserves the confidentiality of the data while it’s in transit from one system to another. When files are shared securely, only authorized individuals will have access to the data.

The most common way to securely share files is through encryption. When files are encrypted, only those with an encryption key are able to access the data.

Why is this important?

It’s important for businesses to share files securely because they have sensitive information they need to protect—whether it be confidential business files, intellectual property, financials, client data, or other critical information.

When data protection is not prioritized, it is more likely for an organization to experience a data breach that can lead to severe reputation and monetary consequences.

However, when files are shared securely, only the intended recipient or recipients will have access to the shared information.

Data security should be a priority at every organization.

Benefits of Secure File Sharing

Aside from preventing security breaches, securely sharing files has many benefits for your organization:

Protect Client Confidentiality

One of the most crucial components of corporate ethics is client confidentiality. Your clients trust you with their data and so you must do everything in your power to protect their sensitive information. Explore 6 best practices for protecting client confidentiality.

Workplace Confidentiality

Trade secrets, financial information, and company strategy are just a few of the sensitive business details that are exchanged among employees. If this information is leaked, it could give competitors insight into your business operations and impact company revenue.

By having a secure solution in place for file sharing, you can keep confidential workplace documents secure and prevent potential data theft. See more best practices for workplace confidentiality.

Remote Work

Since the onset of the COVID-19 epidemic, several businesses have implemented a hybrid work paradigm that allows employees to work both on-site and remotely from home. In some cases, employees work entirely from home. Maintaining security when employees work remotely can be challenging.

Due to the lack of in-person communication, it can be difficult to manage remote employees and monitor how they share files. By adopting a secure cloud-based file transfer solution organization-wide, you are able to standardize a secure way for employees to share confidential files.

Higher Productivity

Employees are more productive when they have access to technologies that enable them to be more efficient – a file sharing solution with automatic security is one of them.

Rather than password-protecting sensitive files, or not protecting them at all, your employees are able to easily share files securely easily over the cloud.

Control Access

Unauthorized individuals should not be able to access documents that are confidential. Today, many organizations will store sensitive data on a centralized drive, which could lead to unauthorized file access and potential leaks of data by rogue employees.

File Sharing Methods to Avoid

If you care about confidentiality, then there are a few file sharing services you should avoid:


Email is great for general correspondence but when it comes to sharing sensitive information, email should be avoided at all costs. Outgoing emails are typically not encrypted, thus there is the chance that the data will be intercepted by hackers and misused without your permission.

Learn why email is not a good solution for secure file transfer.


It’s not uncommon for packages to get lost in the mail or delivered to the wrong address by mistake. If the package carrying your information gets lost, your private documents could end up in the wrong hands.

File Transfer Protocol (FTP)

FTP does a good job of facilitating transfer from one system to another, however, it was not originally designed to be secure. Experienced hackers can easily brute force a user’s credentials and intercept the information being transmitted.

Flash drives / external hard drives / DVDs

Physical storage devices such as flash drives, hard drives, and DVDs are physically small devices that are easy to misplace. Misplacing one of these units with confidential information on it can lead to unauthorized access to that information.

Personal cloud storage accounts

Personal storage accounts lack the security and compliance requirements that are necessary when sharing confidential information in highly-regulated industries. Since these are often non-corporate accounts, they are often not regulated by your workplace and do not have audit trails.

Industries That Need Secure File Transfer

Any organization that sends or receives confidential information is in need of a secure way to share files. Some of the most highly-regulated industries include:

Accounting & Financial Services

Financial service providers and accountants understand the value of privacy. Financial information on a company reveals both its strengths and weaknesses. Such information must be discreetly analyzed and interpreted until it is prepared for dissemination to stakeholders. Secure file sharing is essential to the success of finance-related companies as they collaborate with other businesses.


Healthcare providers have access to a lot of confidential patient information referred to as Protected Health Information (PHI) or Personally Health Information. Under regulations, such as HIPAA and PIPEDA, this information needs to be kept secure at all times- whether it’s in transit or at rest.


Important documents are continually shared between regulatory agencies and governments. Although timely collaboration is critical in this industry, it’s equally important to maintain the confidentiality of the documents shared.


Legal professionals recognize the significance of maintaining client confidentiality. Protecting the confidentiality of client documents is necessary to uphold their best interests. Throughout the many practice areas of law firms and their use cases including litigation, discovery, production, and corporate transactions, an efficient, yet secure file-sharing solution is essential to the firms’ success.

Common Use Cases For a Secure File Sharing Platform

A secure file-sharing solution can help address several use cases in your organization including:

Data Security

Managing confidential and sensitive company and customer information requires top-tier data security. There are thousands of cyberattacks per day which can result in data breaches and stolen information. Security has now become a top priority for firms that manage client documentation.

With a configuraable secure file sharing solution like TitanFile, even the most complex information security management systems (ISMS) can be configured to keep company data secure. Administrators can have complete control over data via granular access controls, audit trails, and user delegation features.

Large File Transfers

One of the most important and prominent use cases for need a secure file transfer solution is the ability to send and receive large files. When there’s a file size limit, it’s difficult to remain productive.

A good file transfer solution will make it simple to files of all sizes, types, and volumes over an encrypted network without the inconvenience of transferring files via FTP or mailing packages of paperwork and flash drives.

Compliance With Industry Standards

If you manage confidential client information, chances are, you need to abide by compliance standards to protect them.

Depending on the jurisdiction and industry your business resides in, you are required to follow specific standards; for example, GDPR in Europe, PIPEDA in Canada, and HIPAA in the U.S. Failure to comply with these standards may result in fines up to $1,000,000 and most importantly, the loss of client trust.

It can be difficult to ensure that all requirements are met without the assistance of a third-party. Fortunately, when it comes to file sharing, there are many many secure file sharing companies today that have dedicated compliance teams to ensure that their platforms are compliant with industry standards and regulations.

Learn more about compliance:

Workplace Confidentiality

Workplace confidentiality is a set of policies and procedures created to protect the integrity of sensitive or potentially damaging information handled in the workplace.

Workplace confidentiality dictates information handling practices and maintains the privacy of confidential information. It is easily maintained through the use of secure file transfer solutions which meet compliance requirements and protect information from unauthorized users.

Secure Client Portal

TitanFile - Secure Client Portal

Secure client collaboration plays an important role in highly-regulated industries. The ability to effortlessly communicate with clients results in improved productivity, clarity, and overall satisfaction for all parties involved. 

Secure file sharing platforms can act as a secure client portal that you can use to exchange confidential information with your clients in a single, centralized location. Staff and clients will have peace of mind knowing that their private information is kept secure at all times.

Ad-Hoc File Transfers

The term “ad hoc” means “person to person.” In terms of file sharing, ad hoc file transfer represents scenarios where you need to quickly share files with someone without having to go through the hassle of setting up a user account for the recipient. You should be able to quickly add a file, add a recipient, and click send.

Whether you’re sharing files among your colleagues, with clients, or with outside parties, a secure file-sharing solution will enable you to efficiently share sensitive data.

How to Transfer Files Securely

How to Transfer Files Securely

If you’re looking to adopt a secure file sharing service, there are several options you can choose from. Below, we’ve listed the most modern file sharing services today.

1. Cloud-based Secure File Sharing Solution

Cloud-based secure file-sharing solutions have become the standard for transferring files. They enables you to automatically encrypt sensitive data that is exchanged between you and other collaborators.

These platforms are typically web apps that utilize cloud storage, which means they are accessible from anywhere on a desktop computer or mobile device, giving your employees the flexibility they need to exchange confidential files from the office or remotely.

Some cloud-based file sharing platforms also integrate with platforms such as Outlook, Docusign, document management systems, and other collaboration software.

2. Password-Protecting Files and Folders

Password protection is among one of the most common secure ways of sharing information. For files smaller than 20MB, you can password-protect them or create encrypted zip files before you upload files and send them as email attachments. This is an excellent method for infrequent file transfers.

When relying on this method, it’s important to use strong passwords.

If you’re working with larger files or a high volume of information, this method is may be insufficient.

3. Secure File Transfer Protocol (SFTP)

Secure File Transfer Protocol (SFTP) offers the same functionality as traditional File Transfer Protocol (FTP) except it introduces a security component. SFTP uses encryption to protect files as they traverse the web. SFTP uses SSH and encrypted File Transfer Protocol (FTP) commands to prevent password theft and protect sensitive information.

It’s good to note that the process behind SFTP can be quite time-consuming and inefficient. Not only do transfers take longer to set up, but often IT intervention is required since the average employee does not know how to use SFTP.

4. Password-Protected Devices

Flash drives and hard drives can be encrypted before you share them to keep your confidential information secure. When these devices are encrypted, even if they were lost in transit or delivered to the wrong address, unauthorized parties would not be able to access the contents without the password or encryption keys. However, it can get quite expensive to purchase these types of hardware and ship them out on a regular basis.

5. Outlook Integration

It’s common practice to send documents via email but is it safe? 94% of malware is delivered by email which makes the confidential information you share susceptible to breaches. Additionally, email is not automatically encrypted – if an unauthorized agent accesses your account, the information is easily readable.

In order to share sensitive documents securely through Outlook, you can use an add-on such as TitanFile’s Secure Send Outlook Integration. With this tool, users can bypass the file size limitations that email imposes on documents bigger than 20 MB. As well, all email content is automatically encrypted in transit, end-to-end, and at rest to protect your information through every step of the file-sharing journey. The best part? You won’t have to leave Outlook to send files securely.

How to Choose Secure File Sharing Software

If you’ve come to the conclusion that you need to adopt a new secure file transfer solution, the first step you should take is to create a list of the requirements the solution must adhere to.

Not sure where to start? Here are some must-have features and capabilities to add to your secure file transfer checklist:

Secure File Transfer Platform Checklist

  1. State-of-the-Art Security
  2. Two-way File Sharing
  3. Audit Trail
  4. Large File Transfer
  5. Employee and Client Satisfaction
  6. Fast Upload Speeds
  7. Support for Company Uses Cases
  8. Reliability
  9. Access Controls
  10. Compliance
  11. Accessibility
  12. Outlook Integration
  13. DocuSign Integration
  14. Document Management System Integration
  15. Configurable security controls and security features
  16. Configurable Expiration Date for Files
  17. Two-Factor Authentication
  18. Compatibility With Mobile Devices

Start a Pilot Program

Once you’ve narrowed down some candidates, you want to ensure that they meet your expectations.

Many file sharing providers allow you to trial their software or undergo a Proof of Concept (POC) process to see if the platform is the right fit for you and your colleagues. Take advantage of these trials and give access to employees that would typically need to share confidential files on a regular basis.

If employees respond well to the solution during the pilot, you may have a winner!

Why use TitanFile to Share Files?

TitanFile is an award-winning secure file-sharing platform that is consistently rated as the most secure file-sharing solution among several third-party rating sites such as the SecurityScorecard.

Among other file sharing services, TitanFile stands out as the most intuitive platform for even the most non-technical employees and clients, enabling them to have self-serve access to send and receive files on their own without sacrificing security.

Furthermore, TitanFile is compliant with industry standards such as ISO 27001, SOC 2 Type II, HIPAA, PIPEDA, GDPR, and PCI DSS, offering advanced security features and giving your employees and external collaborators peace of mind.