TitanFile Subprocessors
At TitanFile, we prioritize data privacy and protection, fully aligning our practices with the European Union’s General Data Protection Regulation (GDPR). In the course of delivering our secure communication and file-sharing services, we engage with trusted third-party vendors (subprocessors) to support various operational activities such as infrastructure, analytics, email delivery, and payment processing.
Each subprocessor listed below is carefully selected to ensure they adhere to the highest standards of security, privacy, and compliance, matching the expectations we set for ourselves. The subprocessors are vetted through stringent contractual obligations to maintain and protect your data in line with GDPR requirements.
Below is the current list of subprocessors involved in providing services to our customers, including their official company name and country of operation.
| Product | Purpose | Company | Country |
| Amazon Web Services | Infrastructure provider including networking, compute, storage, database, logging, and other related services. | Amazon.com, Inc. | United States |
| Microsoft Azure | Infrastructure provider including networking, compute, storage, database, logging, and other related services. | Microsoft Corporation | United States |
| SendGrid | Email delivery | Twilio Inc. | United States |
| Mailchimp | Email delivery | Intuit Inc. | United States |
| Pendo | In-App communications and analytics | Pendo.io, Inc. | United States |
| Google Analytics | Website Analytics | Google LLC | United States |
| Stripe | Payment processing | Stripe, Inc. | United States, Ireland |
| Zuora | Billing and payment processing | Zuora, Inc. | United States |
| Xero | Billing and payment processing | Xero Limited | New Zealand |
| Zendesk | Customer Support | Zendesk, Inc. | United States |
| SalesForce | CRM | Salesforce, Inc. | United States |
| Functional Software, Inc. (dba Sentry) | Monitor logs and events | Functional Software, Inc. (dba Sentry) | United States |
| Twilio | Multi factor authentication, SMS and voice delivery | Twilio Inc. | United States |
| Slack | Internal communication tool | Salesforce, Inc. | United States |
| Microsoft 365 | Document authoring, editing, and viewing | Microsoft Corporation | United States |