When you’re in the market for a secure file sharing solution, there are many things you need to consider, but one of the most important factors is what the experience is for your clients.
Clients expect an easy and secure way to collaborate with their service providers, which is why they’re more attracted to businesses that can provide this to them. For this reason, you should unqualify solutions that fail to provide a positive client experience.
Over the years, our clients have received some very positive words about TitanFile from their clients. We’ve decided to compile this feedback to show you why your clients will love TitanFile as well.
“It’s super intuitive”
When you’re forcing your clients to use a solution they’ve never used before, they’ll usually require some hand-holding (or a lot!) —but not with TitanFile.
Since TitanFile was designed to be as easy to use as email, the onboarding experience for your clients is seamless. Even if they never used TitanFile before, they can still easily access files and messages you send without requiring assistance. No downloads or software installations are ever required and it will take them less than 60 seconds to set up an account and gain access.
All they have to do is click on the “Access Files” button from the email notification they receive, create a password, and they’re ready to start collaborating with you.
“It gives peace of mind”
With the growing number of data breaches today, clients are concerned about the privacy of their information more than ever. They’re a lot more hesitant to share files with you if you can’t guarantee the safety of their data.
TitanFile addresses this concern by automatically encrypting all communication that occurs within the platform and preventing access by unauthorized third parties or persons. Other features such as two-factor authentication and custom data retention policies make your clients’ information even more secure! See TitanFile’s security overview for more details.
“Data is stored domestically”
Most cloud file sharing providers don’t give you a choice of where you want to store your data. When your data is stored outside of your country, the information is subject to another jurisdiction which may raise some concern for your clients.
TitanFile gives you a choice of data residency in the United States, Canada, or Europe. Because of this, your clients will have peace of mind knowing that their information will be stored on domestic servers in highly-secure facilities.
“It’s great for collaboration”
Most file sharing solutions only allow you to share files with your clients, and not the other way around. For effective collaboration, it’s important to use a file-sharing solution that allows your clients to respond and share files securely with you as well.
Once a secure communication channel is established in TitanFile, you can exchange an unlimited number of files and messages with your clients. This makes it easy for back and forth collaboration throughout the entire business transaction.
“It’s easy to send files even without an account”
On some occasions, clients will need to send confidential information to you without having to create an account.
TitanFile’s Secure Deposit Box makes this easy. A Secure Deposit Box is your very own repository where your clients can send files to you by just by filling out a form, attaching files, and clicking send. All you need to do is provide them with a link to your Secure Deposit Box. See one in action.
“The upload speeds are incredible”
Sending large files may become too time-consuming if upload speeds are slow. There are typically two factors that affect upload speed: the uploader’s internet speed and the protocol that’s used for the upload—which in this case is determined by the file-sharing solution you’re using.
TitanFile’s blazing-fast upload speeds allow you to upload gigabytes worth of files within minutes. Clients won’t have to spend significant amounts of time waiting for files to upload before sending them to you.
“It’s convenient to use anywhere”
Much like yourself, your clients are always on the go. It’s important that they have convenient access to the collaboration platform when they’re not at home or in their office.
TitanFile is a responsive web application, which means your clients can access TitanFile from any device with a web browser including their desktop computers, laptops, tablets, and smartphones. This makes it easy to use TitanFile anywhere, anytime.
“Files and messages are kept in one location”
For productivity, it’s important that files and messages are kept organized and within reach at all times. The last thing you and your clients want to do is sort through files and messages during a time-sensitive period.
Most file sharing solutions only allow you to send files, which isn’t favorable since the collaboration component would have to take place by email or phone conversations.
TitanFile keeps both files and messages organized in one location. It’s clean and simple interface makes it easy to navigate through messages and find files when your clients need them. It’s the perfect file-sharing collaboration platform.
Looking to provide an easy and secure collaboration service for your clients?